REFUND POLICY

1. Subscription Refunds

CTRL+ALT+BLOCK subscriptions (Firewall Mode) are managed through the Apple App Store or Google Play Store. Our refund policy is as follows:

Exceptions

• ▹If you believe you were charged in error, contact your App Store or Play Store for a refund request
• ▹Apple and Google have their own refund policies and may grant refunds at their discretion
• ▹If we terminate your account due to a technical error on our part, we may issue a pro-rated refund

2. Voice Pack Refunds

Voice minutes purchased as one-time Voice Packs are non-refundable.

Once you purchase a Voice Pack:

• •Minutes are immediately added to your balance
• •Minutes do not expire
• •Minutes cannot be converted to cash or transferred to another account
• •No refunds will be issued for unused minutes

3. Signal Bursts

Signal Bursts (in-app points) are earned through app activities and cannot be purchased with real money. Since no monetary transaction occurs, no refund applies.

4. Free Trial

If you signed up for a free trial of Firewall Mode:

• ▹You will not be charged during the trial period
• ▹You may cancel before the trial ends to avoid charges
• ▹If you do not cancel, your subscription will auto-renew at the standard rate
• ▹No refunds are issued for forgetting to cancel a trial

5. How to Cancel

To avoid future charges:

Cancellation takes effect at the end of the current billing period. You will retain access until then.

6. Disputes

If you believe a charge was made in error:

1. First, check your subscription status in your device's account settings
2. Contact us at system_admin@ctrlaltblock.com with your account email and transaction details
3. If we cannot resolve the issue, contact Apple or Google directly for their dispute resolution process

7. Contact

For billing inquiries:

• ▹Email: system_admin@ctrlaltblock.com