PRIVACY POLICY

1. Information We Collect

1.1 Information You Provide

• ▹Account Information: Email address and password when you create an account
• ▹Profile Information: Display name, avatar (optional), breakup date, healing archetype quiz responses
• ▹User-Generated Content: Journal entries, ritual completions, Wall of Wounds posts, chat messages with AI Operators
• ▹Payment Information: Processed by Apple App Store, Google Play Store, or RevenueCat; we do not store your credit card details

1.2 Information Collected Automatically

• ▹Usage Data: App interactions, features used, rituals completed, no-contact check-ins, tarot pulls
• ▹Device Information: Device type, operating system, unique device identifiers
• ▹Log Data: IP address, access times, error logs for crash reporting

1.3 AI Interaction Data

• ▹Text Chat: Messages sent to AI Operators are processed by OpenAI's GPT-4o API
• ▹Voice Calls: Audio is streamed in real-time to OpenAI's Realtime API for processing; we do not permanently store voice recordings
• ▹Context Data: Your archetype, streak information, and tier are shared with AI to personalize responses

2. How We Use Your Information

We use your information to:

• ▹Provide, maintain, and improve the App
• ▹Personalize your experience (rituals, AI responses, tarot interpretations)
• ▹Process transactions and manage subscriptions
• ▹Send service-related notifications (streak reminders, ritual prompts)
• ▹Monitor usage patterns and optimize performance
• ▹Detect and prevent fraud, abuse, or violations of our Terms
• ▹Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We share data only with:

4. Data Retention

• ▹Account Data: Retained until you delete your account
• ▹Chat History: Retained for 90 days, then auto-deleted
• ▹Voice Sessions: Audio is processed in real-time and not stored; session metadata retained for 30 days
• ▹Journal Entries: Retained until you delete them or your account
• ▹Wall of Wounds Posts: Retained until removed by you or moderation action

5. Your Rights

You have the right to:

• ▹Access: Request a copy of your personal data
• ▹Correction: Update inaccurate information via your profile
• ▹Deletion: Delete your account and associated data
• ▹Data Portability: Request your data in a portable format
• ▹Opt-Out: Disable optional notifications in app settings

Account Deletion

To delete your account:

1. Go to Profile → Settings → Delete Account in the App, or
2. Email us at system_admin@ctrlaltblock.com with your account email

Upon deletion, we permanently remove your profile, credentials, journal entries, ritual history, chat history, voice session records, Wall of Wounds posts, and points balance. Some data may be retained for legal compliance (e.g., transaction records for tax purposes) for up to 7 years.

6. Data Security

We implement industry-standard security measures:

• ▹TLS 1.3 encryption for data in transit
• ▹AES-256 encryption for data at rest
• ▹Row-Level Security (RLS) policies in our database
• ▹Regular security audits and penetration testing
• ▹Secure JWT-based authentication

7. Children's Privacy

CTRL+ALT+BLOCK is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover we have collected data from a user under 18, we will delete it promptly.

8. International Users

Our servers are located in the United States and Europe. By using the App, you consent to the transfer of your data to these locations. We comply with GDPR for EU users and offer the same privacy protections to all users regardless of location.

9. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via in-app notification or email. Continued use of the App after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related inquiries, contact us at: system_admin@ctrlaltblock.com